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Privacy Policy

General

Jolie Natura Oy is committed to protecting its customers’ privacy and offers an opportunity to affect how the information is processed.

Jolie Natura Oy (“We”, “us” or “our”) is a company registered in Finland with the district court of Helsinki, Finland under number 2454867-9 whose registered office is Uudenmaankatu 26, 00120 Helsinki, Finland. We operate www.jolie.co.uk (the “Site”). In this Privacy Policy, references to “you” mean any person submitting any data to us or the Site.

If you have any comments or suggestions, we would be pleased to receive them at our address or by emailing us at hello@jolie.co.uk. Alternatively, you may call us on +358 (0)40 562 4843. This telephone number will be open to receive calls from Monday to Friday between 10am-7pm and on Saturday between 10am-4pm.

The person responsible for the privacy policy:

Jolie Natura Oy / Hanna Sairinen

Tel: +358 40 545 5856

Data that we collect, process and use

We may collect various information if you seek to place an order for a product to us on the Site.

The data that we collect can be divided into information that the users give us, derived from user behaviour on site or with analytics.

We use information:

  • To provide easy-to-use and safe service

  • To provide a good user experience

  • To improve the product recommendations and marketing

  • To develop the customer service and webshop

We collect, store and process your data for processing your purchase on the Site and any possible later claims, and to provide you with our services. We may collect your name, gender, birthday, email address, postal address, delivery address (if different), telephone number, mobile number, payment details, payment card details or bank account details.

We will use the information you provide to enable us to process your orders and to provide you with the services and information offered through our website and which you request. Further, we will use the information you provide to administer your account with us; verify and carry out financial transactions in relation to payments you make online; audit the downloading of data from our website; improve the layout and/or content of the pages of our website and customise them for users; identify visitors on our website; carry out research on our users’ demographics; send you information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you have not objected to being contacted for these purposes. Subject to obtaining your consent we may contact you by email with details of other products and services. If you prefer not to receive any marketing communications from us, you can opt out at any time.

We may pass your name and address on to a third party in order to make delivery of the product to you (for example to our courier or supplier). Please see more in “Giving information to third-party applications”.

We may pass your details to our agents and subcontractors to help us with any of our uses of your data set out in our Privacy Policy. For example, we may use third parties to assist us with delivering products to you, to help us to collect payments from you, to analyse data and to provide us with marketing or customer service assistance. We may exchange information with third parties for the purposes of fraud protection and credit risk reduction. We may transfer our databases containing your personal information if we sell our business or part of it. Other than as set out in this Privacy Policy, we shall NOT sell or disclose your personal data to third parties without obtaining your prior consent unless this is necessary for the purposes set out in this Privacy Policy or unless we are required to do so by law.

Collecting information for marketing purposes

We use the information you give us also for marketing purposes and to communicate with you our latest news, campaigns and other inspiration.

You can decline the use of your information for marketing purposes or any single action any time. You can unsubscribe from the newsletter from the Unsubscribe button located on the footer of every email. Or you can ask for the deletion by sending us an email at hello@jolie.co.uk

Customer Account

You can register as a customer. We need your name, email and a self-created password to create an account. You can save your shipping and billing information on your customer account for quicker purchasing experience in the future. With the account, you can see the status of your order and see all your previous orders, and manage your personal information and newsletter subscription.

Storing and protection of information

We have in place appropriate technical and security measures to prevent unauthorised or unlawful access to or accidental loss of or destruction or damage to your information. When we collect data through the Site, we collect your personal details on a secure server. We use firewalls on our servers. We use encryption by using Secure Socket Layer (SSL) coding. We do not collect or store payment card details electronically. All transactions are securely handled by PayPal or Adyen.

We store your personal information only for the time needed so that we can fulfil all the purposes mentioned in this Privacy Policy. In addition, some information can be stored longer time if the law it requires, eg. for book-keeping.

Giving information to third-party applications

We only share your personal data within the organization of Jolie Natura Oy if and as far as reasonably necessary to perform and develop our services, e.g. with our customer service and marketing employees.

We share the personal information with:

We do not share your personal data with third parties outside of Jolie unless one of the following circumstances applies:

  • It is necessary for the purposes of this Privacy Policy

To the extent that third parties need access to personal data to perform services and offer products for sale, Jolie Natura Oy has taken the appropriate contractual and organisational measures to ensure that your data are processed exclusively for the purposes specified in this Privacy Policy and in accordance with all applicable laws and regulations. Furthermore, we may provide your personal data to our affiliates or other trusted businesses or persons to process it for us, based on our instructions and in accordance with our Privacy Policy and any other appropriate obligations of confidentiality and security measures.

  • For legal reasons

We may share your personal data with third parties outside Jolie Natura Oy if we have a good-faith belief that access to and use of the personal data is reasonably necessary to: (i) meet any applicable law, regulation, and/or court order; (ii) detect, prevent, or otherwise address fraud, security or technical issues; and/or (iii) protect the interests, properties or safety of Jolie Natura Oy, our users or the public as far as in accordance with the law. When possible, we will inform you about such processing.

  • For other legitimate reasons

If Jolie Natura Oy is involved in a merger, acquisition or asset sale, we may transfer your personal data to the third party involved. However, we will continue to ensure the confidentiality of all personal data. We will give notice to all customers concerned before the personal data are transferred or become subject to a different privacy policy.

  • With your explicit consent

We may share your personal data with third parties outside Jolie Natura Oy for other reasons than the one mentions before when we have your explicit consent to do so. You have the right to withdraw this consent at all times.

Your rights

If you are concerned about your data you have the right to request access to the personal data which we may hold or process about you. You have the right to require us to correct any inaccuracies in your data free of charge. At any stage, you also have the right to ask us to stop using your personal data for direct marketing purposes. Please contact us by mail at hello@jolie.co.uk.

If we can’t delete some of the information for some reason, we will inform you and give you the explanation. 

Cookies

It is not necessary to accept cookies to visit our website. However, if you would like to place an order or add an item to your shopping basket, you will need to set your browser to accept cookies so you can use the shopping basket and checkout functions.

Most of the cookies we use are session cookies which are deleted at the end of your browser session. We do use some cookies that remain on your computer after you have quit your browser. This kind of cookie enables our system to recognise that you’ve visited our website before and to remember which settings and products you preferred. These cookies allow us to collect and analyse data to come up with strategies to improve our website. This makes our website easier for our customers to use and helps us to provide you with personal recommendation of products you may like.

The cookies are never used to store any personal information. Therefore our cookies cannot be traced back to an individual user.

Cookies from some of our third-party partners may be stored on your computer when you visit our site. As with our cookies, these third party cookies do not collect any personal information.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.

Changes to Privacy and Cookie Policy

Jolie Natura Oy reserves a right to modify the privacy and cookie policies from time to time. Once we publish the changes, the date in the upper corner of the privacy and cookie policy shall be changed to a date on which the changes become valid.

Contact details

Should you have any questions concerning the privacy and cookie policy, please contact us by email: hello@jolie.co.uk.