Jolie Natura Oy is committed to protecting its customers’ privacy and offers an opportunity to affect how the information is processed.
If you have any comments or suggestions, we would be pleased to receive them at our address or by emailing us at firstname.lastname@example.org. Alternatively, you may call us on +358 (0)40 562 4843. This telephone number will be open to receive calls from Monday to Friday between 10am-7pm and on Saturday between 10am-4pm.
Jolie Natura Oy / Hanna Sairinen
Tel: +358 40 545 5856
We may collect various information if you seek to place an order for a product to us on the Site.
The data that we collect can be divided into information that the users give us, derived from user behaviour on site or with analytics.
We use information:
To provide easy-to-use and safe service
To provide a good user experience
To improve the product recommendations and marketing
To develop the customer service and webshop
We collect, store and process your data for processing your purchase on the Site and any possible later claims, and to provide you with our services. We may collect your name, gender, birthday, email address, postal address, delivery address (if different), telephone number, mobile number, payment details, payment card details or bank account details.
We will use the information you provide to enable us to process your orders and to provide you with the services and information offered through our website and which you request. Further, we will use the information you provide to administer your account with us; verify and carry out financial transactions in relation to payments you make online; audit the downloading of data from our website; improve the layout and/or content of the pages of our website and customise them for users; identify visitors on our website; carry out research on our users’ demographics; send you information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you have not objected to being contacted for these purposes. Subject to obtaining your consent we may contact you by email with details of other products and services. If you prefer not to receive any marketing communications from us, you can opt out at any time.
We may pass your name and address on to a third party in order to make delivery of the product to you (for example to our courier or supplier). Please see more in “Giving information to third-party applications”.
We use the information you give us also for marketing purposes and to communicate with you our latest news, campaigns and other inspiration.
You can decline the use of your information for marketing purposes or any single action any time. You can unsubscribe from the newsletter from the Unsubscribe button located on the footer of every email. Or you can ask for the deletion by sending us an email at email@example.com
You can register as a customer. We need your name, email and a self-created password to create an account. You can save your shipping and billing information on your customer account for quicker purchasing experience in the future. With the account, you can see the status of your order and see all your previous orders, and manage your personal information and newsletter subscription.
We have in place appropriate technical and security measures to prevent unauthorised or unlawful access to or accidental loss of or destruction or damage to your information. When we collect data through the Site, we collect your personal details on a secure server. We use firewalls on our servers. We use encryption by using Secure Socket Layer (SSL) coding. We do not collect or store payment card details electronically. All transactions are securely handled by PayPal or Adyen.
We only share your personal data within the organization of Jolie Natura Oy if and as far as reasonably necessary to perform and develop our services, e.g. with our customer service and marketing employees.
We share the personal information with:
Coding service providers
Payment service providers and courier services
Marketing service providers, platforms and other service providers
We do not share your personal data with third parties outside of Jolie unless one of the following circumstances applies:
For legal reasons
We may share your personal data with third parties outside Jolie Natura Oy if we have a good-faith belief that access to and use of the personal data is reasonably necessary to: (i) meet any applicable law, regulation, and/or court order; (ii) detect, prevent, or otherwise address fraud, security or technical issues; and/or (iii) protect the interests, properties or safety of Jolie Natura Oy, our users or the public as far as in accordance with the law. When possible, we will inform you about such processing.
For other legitimate reasons
With your explicit consent
We may share your personal data with third parties outside Jolie Natura Oy for other reasons than the one mentions before when we have your explicit consent to do so. You have the right to withdraw this consent at all times.
If you are concerned about your data you have the right to request access to the personal data which we may hold or process about you. You have the right to require us to correct any inaccuracies in your data free of charge. At any stage, you also have the right to ask us to stop using your personal data for direct marketing purposes. Please contact us by mail at firstname.lastname@example.org.
If we can’t delete some of the information for some reason, we will inform you and give you the explanation.
It is not necessary to accept cookies to visit our website. However, if you would like to place an order or add an item to your shopping basket, you will need to set your browser to accept cookies so you can use the shopping basket and checkout functions.
Most of the cookies we use are session cookies which are deleted at the end of your browser session. We do use some cookies that remain on your computer after you have quit your browser. This kind of cookie enables our system to recognise that you’ve visited our website before and to remember which settings and products you preferred. These cookies allow us to collect and analyse data to come up with strategies to improve our website. This makes our website easier for our customers to use and helps us to provide you with personal recommendation of products you may like.
The cookies are never used to store any personal information. Therefore our cookies cannot be traced back to an individual user.
Cookies from some of our third-party partners may be stored on your computer when you visit our site. As with our cookies, these third party cookies do not collect any personal information.
The table below lists the cookies we collect and what information they store.
|COOKIE name||COOKIE Description|
|CART||The association with your shopping cart.|
|CATEGORY_INFO||Stores the category info on the page, that allows to display pages more quickly.|
|COMPARE||The items that you have in the Compare Products list.|
|CURRENCY||Your preferred currency|
|CUSTOMER||An encrypted version of your customer id with the store.|
|CUSTOMER_AUTH||An indicator if you are currently logged into the store.|
|CUSTOMER_INFO||An encrypted version of the customer group you belong to.|
|CUSTOMER_SEGMENT_IDS||Stores the Customer Segment ID|
|EXTERNAL_NO_CACHE||A flag, which indicates whether caching is disabled or not.|
|FRONTEND||You sesssion ID on the server.|
|GUEST-VIEW||Allows guests to edit their orders.|
|LAST_CATEGORY||The last category you visited.|
|LAST_PRODUCT||The most recent product you have viewed.|
|NEWMESSAGE||Indicates whether a new message has been received.|
|NO_CACHE||Indicates whether it is allowed to use cache.|
|PERSISTENT_SHOPPING_CART||A link to information about your cart and viewing history if you have asked the site.|
|POLL||The ID of any polls you have recently voted in.|
|POLLN||Information on what polls you have voted on.|
|RECENTLYCOMPARED||The items that you have recently compared.|
|STF||Information on products you have emailed to friends.|
|STORE||The store view or language you have selected.|
|VIEWED_PRODUCT_IDS||The products that you have recently viewed.|
|WISHLIST||An encrypted list of products added to your Wishlist.|
|WISHLIST_CNT||The number of items in your Wishlist.|